REFUND POLICY

A Parent of each athlete will need to acknowledge during registration that they have read and understood this policy.

• If the program is shut down or suspended for public health reasons, or by governing bodies, we are still required to fulfill our contractual obligations, and we cannot guarantee a refund or credit.
• No refunds will be provided on or after January 1.
• There will be no refunds for missed sessions or time due to illness, injury or personal scheduling conflicts.
• There will be no refunds or credits for missed sessions due to facility closures as a result of weather conditions or other unforeseen circumstances beyond our control.
• There will be no refunds/credits/uniforms for players that voluntarily withdraw from our Program. The cancelling of Payment Plans will be at the discretion of the Soccer Club.
• In the event that the program needs to be adjusted and/or shortened due to circumstances beyond one's control, a Force Majeure and/or an unforeseen event, the club reserves the full authority to decide whether there shall be pause or extension to programming.

• There will be no refunds requests due to change in Public Health Guideline that provide guidance to mandatory vaccinations to enter facilities. 

 

ALL PROGRAMS

There will be no refund within 14 days of the program start date.

 

OPDL REFUNDS

A $100 Administration Fee will apply to all registration refund requests.

If a player signs an OPDL Letter of Commitment and then requests a release prior to January 1st the initial payment will not be refunded.

The cost of player uniforms and player book processing will be deducted from refund requests initiated after January 1st.

ALL costs (including training and any OPDL fixed costs) incurred before the refund is requested will be deducted from any returned amounts.

If families have a balance owing to the Whitecaps London when a player withdraws, a release letter allowing the player to enroll with another OPDL organization will not be issued until those fees are paid and the player’s account is in good standing. This is in keeping with OPDL/OS rules.

According to Ontario Soccer policy, no refunds will be provided after the OPDL Roster Deadline.

PLEASE NOTE: As a convenience to its members, Whitecaps London offers payment plans for its PRE-OPDL and OPDL programs. The payment schedules are not calculated as monthly fees, but rather break up the overall registration costs into installments. It may be the case that depending on the timing of the withdrawal of a player on a payment plan, there may still be an amount owing to Whitecaps London

 

ALL OTHER COMPETITIVE AND DEVELOPMENT TEAM REFUNDS (NON-OPDL)

Players with Non-OPDL Teams

The Whitecaps London Registration Fee is non-refundable.

Refunds will not be processed for Whitecaps London Players when a player withdraws after they have been offered and have accepted a team or program assignment, NO EXCEPTIONS.

NO REFUNDS will be issued if a player leaves voluntary after he/she has accepted a spot on a Whitecaps London team or program.

A Whitecaps London Player will NOT be registered with their respective Ontario Soccer league if outstanding fines or fees have not been paid. NO EXCEPTIONS

 

RECREATIONAL REFUNDS

Whitecaps London - Southend Recreational Houseleague and Future Caps Players

A $30 Administration Fee will apply to all Recreational registration refund requests.

Full refunds are only provided when there is an insufficient number of players to run a team.

All refund requests must be submitted to info@whitecapslondon.ca before March 1.

There are no refunds after March 1.

 

RETURNED CHEQUES

All returned cheques are subject to a Whitecaps London admin fee of $20.