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A Parent of each athlete will need to acknowledge during registration that they have read and understood this policy.

  • If the program is shut down or suspended for public health reasons, or by governing bodies, we are still required to fulfill our contractual obligations, and we cannot guarantee a refund or credit.
  • There will be no refunds or credits for missed sessions or time due to illness, injury or personal scheduling conflicts. Schedules are subject to change, as a result there will be no refunds or credits due to changes in the schedule. Please note, Schedules are not always available at the time of Registration, there will be no refunds or credits due to scheduling conflicts when the Schedules are released. Whitecaps London is under no obligation to accommodate requests to train with other teams or age groups due to scheduling conflicts.
  • There will be no refunds or credits for missed sessions due to facility closures as a result of weather conditions or other unforeseen circumstances beyond our control.
  • There will be no refunds/credits/uniforms for players that voluntarily withdraw from our Program. The cancelling of Payment Plans will be at the discretion of the Soccer Club.
  • In the event that the program needs to be adjusted and/or shortened due to circumstances beyond one's control, a Force Majeure and/or an unforeseen event, the club reserves the full authority to decide whether there shall be pause or extension to programming.
  • There will be no refunds requests due to change in Public Health Guideline that provide guidance to mandatory vaccinations to enter facilities. 


A $100 Administration Fee will apply to all registration refund requests.

If a player signs an OPDL Letter of Commitment and then requests a release prior to January 1st the initial payment will not be refunded.

The cost of player uniforms and player book processing will be deducted from refund requests initiated after January 1st.

ALL costs (including training and any OPDL fixed costs) incurred before the refund is requested will be deducted from any returned amounts.

If families have a balance owing to the Whitecaps London when a player withdraws, a release letter allowing the player to enroll with another OPDL organization will not be issued until those fees are paid and the player’s account is in good standing. This is in keeping with OPDL/OS rules.

According to Ontario Soccer policy, no refunds will be provided after the OPDL Roster Deadline.

PLEASE NOTE: As a convenience to its members, Whitecaps London offers payment plans for its PRE-OPDL and OPDL programs. The payment schedules are not calculated as monthly fees, but rather break up the overall registration costs into installments. It may be the case that depending on the timing of the withdrawal of a player on a payment plan, there may still be an amount owing to Whitecaps London



Players with Non-OPDL Teams - Grassroots (U8-U12), Rep Teams (U13+) and Senior Teams (U18+)

The Whitecaps London Registration Fee is non-refundable.

Refunds will not be processed for Whitecaps London Players when a player withdraws after they have been offered and have accepted a team or program assignment, NO EXCEPTIONS.

NO REFUNDS will be issued if a player leaves voluntary after he/she has accepted a spot on a Whitecaps London team or program.

A Whitecaps London Player will NOT be registered with their respective Ontario Soccer league if outstanding fines or fees have not been paid. NO EXCEPTIONS



Whitecaps London - Southend Recreational Houseleague and Future Caps Players

A $30 Administration Fee will apply to all Recreational registration refund requests.

Full refunds are only provided when there is an insufficient number of players to run a team or program.

All refund requests must be submitted to before March 1st for our Outdoor Program and October 1st for our Indoor Program.

There are no refunds after March 1st for our Outdoor Program and October 1st for Indoor Program.



All returned cheques are subject to a Whitecaps London admin fee of $20.



Refund requests will not be accepted within 30 days of the program start date or on or after January 1.


If a Family has selected a Payment Plan, please note that Payments must be made on the date required. Failure to do so could result in your child being unable to participate in any Club activity until the outstanding payments are made. It could also result in being required to pay the entire outstanding balance owing. Failure to make Payments could result in the players removal from our Soccer Club.